Privacy Notice

1. Who we are

PRIME WAY EXPORT LIMITED is a private company limited by shares, registered in England and Wales. Our registered office is 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

2. Information we collect

When you use an enquiry form, we may collect your company name, contact name, business email address, optional phone number, country, product or specification details, estimated quantity, delivery location, optional target date and any additional information you choose to provide.

Our hosting and security providers may also process limited technical information needed to deliver and protect the website, such as IP address, request time and browser information.

3. Why we use this information

We use the information to receive, assess and respond to wholesale enquiries; request clarification; prepare a potential commercial quotation; keep appropriate records of business communications; and protect the website from misuse.

Depending on the circumstances, processing may be necessary to take steps at your request before entering a contract or for our legitimate interests in managing business enquiries and website security.

4. How we receive and share information

Information is submitted directly through the website and sent by email to the company. We may use service providers for website hosting and transactional email delivery. They process information on our behalf and may operate in other countries subject to applicable data-protection safeguards.

We do not sell personal information. We may disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

5. Retention

Enquiry information is normally retained for up to 24 months after our last substantive contact, unless a longer period is needed for an active commercial relationship, legal obligations, dispute handling or the establishment, exercise or defence of legal claims. Information that is no longer required should be securely deleted.

6. Your rights

Depending on the applicable law and circumstances, you may have rights to request access, correction, deletion or restriction of your personal information, to object to certain processing, and to receive portable data. You may also complain to the UK Information Commissioner’s Office.

7. Contacting us

To ask a privacy question or exercise a right, use the website enquiry form and state that your message concerns data protection. You may also write to our registered office shown above. We may need to verify your identity before acting on a request.

8. Cookies

This website is not intended to set optional advertising or analytics cookies. Essential technical processing may occur where necessary to provide and secure the service.

9. Changes to this notice

We may update this notice to reflect changes in our website, services or legal obligations. The latest version will appear on this page with an updated date.